Frequently Asked Questions

Q: Aren’t all Bounce Companies insured?

A: No, not every bounce company in Florida is insured. Do not use a company without insurance! Orlando Fun Party Rentals will not compromise when it comes to doing the right thing!

Q: How long have you been in business?

We have been providing inflatable, interactive games, and other party equipment rentals since July 2008. View our About Us page for more information.

Q: How far in advance should I reserve?

A: Reserve AS SOON AS POSSIBLE! Our rental equipment books up very quickly! However, if you are in a bind and need a rental on short notice, just give us a call and we’ll do our best to accommodate you. We do not confirm your reservation until a deposit has been paid. We recommend you reserve about 2-4 weeks in advance. Please take note that Weekend Dates or Events fill up fast so it would be a good idea to reserve weeks ahead of time to ensure availability.

All our rental items are available on a first-come, first-serve basis. Some events may book as much as a year in advance. Popular dates may be fully booked months in advance. Contact our sales staff as early as possible to ensure the best availability for your event.

Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax. Setup and/or breakdown of some items such as tables/chairs requires an additional charge.

Q: What exactly is meant by “curbside delivery”? 

A: Curbside delivery refers to a simple drop-off of requested items to the designated address. *With the exception of inflatables and carnival games*. Our team is responsible only for delivering the items, including tables, chairs, linen, and pipe and drape, dinnerware (just to name a few). As the renting party, it is your responsibility to set up the rented items yourself. We will return to collect the items once your event is over. To ensure a smooth pick-up process, kindly ensure that all rented items are properly prepared for pick-up. This means that tables, chairs, and tents should be folded and stored away as they were dropped off. Linen should be removed from tables, free of food and debris, and bagged. Finally, pipe and drape should be taken down and drapes should be bagged.

Q: Do you deliver to other cities?

A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.

Q: Does the standard 6 hour rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time to play.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. Please inform us in advance if you require delivery or pickup to occur between a specific timeframe. 

Q: We’ve rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The jump should be clean when you get it. Orlando Fun Party Rentals cleans and disinfects after every rental. We will never leave a dirty unit at an event.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That’s why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? How does that work?

A: Organizing a Bounce House Event at a City Park? Here’s What You Need to Know

If you’re planning on renting a bounce house for your next event at a city park, keep in mind that most parks require permits not only for the event itself, but also for any inflatables you plan to use. Luckily, we’ve got you covered. Orlando Fun Party Rentals is fully insured, and we’ve got a few tips to make sure your park party goes off without a hitch:

Here are a few other things to keep in mind:

  • You must be present at the park up to two hours before your scheduled event start time.
  • Prior to placing your order, call the local city or county Park and Recreation Department to inquire about their rules and regulations. Most parks require permits, but some do not. If a permit is required, it must be obtained and submitted to Orlando Fun Party Rentals before your event date.
  • Orlando Fun Party Rentals has full liability insurance and delivers to all parks that allow inflatables. However, parks may require the applicant to acquire additional insurance for the bouncer rental. We recommend reserving your units approximately 7-10 days before your event (or sooner) to allow time for processing the required insurance certification with the park.
  • A 3500 watt generator (or stronger) is recommended for all inflatables going to a park, unless park facility provides electricity and you have confirmed that there will be a dedicated 15 AMP circuit available. Please contact Orlando Fun Party Rentals to reserve the correct amount of generators. If you choose to use your own generator, Orlando Fun Party Rentals will not be held liable if your generator does not work or provide adequate power.
  • Water units may not be allowed at some parks, as a dedicated water supply and hose are required. It is up to the client to ensure that the park selected will allow water units. No refunds will be given if the water unit is not allowed by the park.

Please note that Orlando Fun Party Rentals will not be held responsible if the Bounce House is shut down by park officials due to lack of proper permits. No refunds will be issued, and renters must stay with all equipment until a representative from Orlando Fun Party Rentals returns to pick it up.

Q: What payments do you take?

A:  All Major Credit Cards, Cash in the form of Zelle/Venmo, and Checks via Online Bank Draft.

Q: What if we need to cancel?

A: Please call our Office as soon as the need to cancel is realized. Cancellation terms are also outlined in each rental contract which is provided prior to the required payment being processed.

Q: Do you require a deposit?

A: Yes all orders require a deposit that may range between  20%-30 of the order total.

Q: Is the deposit refundable?

A: Deposits are non-refundable once your order is placed; however you will be given a rain-check that is good for 6 months from the cancellation date when applicable. Keep in mind that your deposit guarantees your rental items and is subtracted from your order total.

Q: How big are the jumps?

A: Most of our jumps (all of our character jumps for example) are 15×15 which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can’t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4 feet access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, indoor areas, and concrete. Sorry, we can’t set up on any type of rocks or mulch as the constant rubbing will wear through the vinyl jumps. Please note that concrete/asphalt or indoor setups of inflatables require an additional surface fee.

Q: Can we see a copy of your contract and safety rules?

A: Yes. The contract will be displayed in the checkout section during the booking process prior to the required payment being made. 

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and No. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don’t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Still have a question? Give us a Call (407)936-8393